CMAC Training & Consulting Services Inc.
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The Problem Solving Workshop
Overview
Organizations today struggle to getting to the root cause of problems, and implementing good "system" solutions that work. We can help...
- We will review a selection of quality tools that will encourage improvement and drive effective problem solving in your organization.
- Using case studies, we will explore team dynamics and the steps to effective problem solving using the "8 Discipline" format as a foundation.
- We'll emphasize the difference between the incident, non-detection, and the root causes of system failure.
Objectives
Upon successful completion, you will understand:
- The components and benefits of an effective corrective action process.
- The dynamics of teams.
- The 8 Disciplines of effective problem solving.
- Containing the issue to protect the customer.
- The format and value of a good problem statement.
- Examples of the use of the following tools...
- Trend charts
- Pareto's
- Brainstorming
- "CEDAC" Cause & Effect Diagram with the Addition of Cards
- Finding root cause—using the 5 why's
- Paynter charts
- Planning and implementing actions...
The difference between Corrective vs. Preventive actions.- Ways to verify effectiveness.
- The basics on error-proofing concepts.
- Retaining lessons learned.
For more information about this course, contact us today!
Who should attend?
Process owners, team leaders, supervisors and other individuals in your organization who are asked to complete corrective actions and participate in problem solving meetings.
Prerequisites:
None
On-site delivery options:
8 hours: Best delivered in 2 half-day sessions.
This option allows participants time to work in groups on practical application; the organization may select 3 problems for each class to use. Each team will be required to utilize the tools on their selected issue and present their plan for completion of the problem solving exercise at the end of the workshop.
16 hours: Best delivered in 2 full-day sessions.
This option allows participants time to work in groups on practical application; the organization may select 3 problems for each class to use. Each team will be required to utilize the tools on their selected issue and present their plan for completion of the problem solving exercise at the end of the workshop.
Successful completion:
Upon completion of the workshop and assigned activities, participants will receive a certificate of training.
Your instructor:
Carolyn Macdonald is an IATF certified ISO/TS 16949:2002 Quality System Auditor, RAB Certified Quality System Lead Auditor, and an ISO14001:2004 Trained Lead Auditor, with experience conducting registration audits as well as implementing systems.