The Facilitator's Skills Workshop

Continuous Improvement:

Auditor Training:

Automotive Industry-Specific:

Overview

This session provides participants with the skills to manage high performing teams.

The class includes some lecture, practical application, and key point reviews to verify understanding of concepts covered.

Objectives

To provide your facilitators with the practical skills they need, whether they are leading a team to solve problems, implementing improvement projects, or creating business systems and procedures for your organization.

Session Agenda

Working with Teams:

Stages of team development
Project planning
Developing objectives and deliverables
Measuring results

Managing the Environment:

Team member roles and responsibilities
Typical characters

Keeping on Task:

Recognizing signals and symptoms
Dealing with Difficult Situations

Facilitator's Skill Kit:

Developing ground rules
Questioning and listening
Holding effective meetings
Gaining consensus
Reporting
Assigning tasks
Follow up

Tools:

Flowcharting
CEDAC (process improvement tools)

For more information about this course, contact us today!

Who should attend?

Process owners, team leaders, supervisors and other individuals in your organization who manage teams or processes.

Prerequisites:

None

Training effectiveness:

Attendees will complete a self assessment before and after training.

Successful completion:

Upon completion of the workshop and assigned activities, participants will receive a certificate of training.

Your instructor:

Carolyn Macdonald is an IATF certified ISO/TS 16949:2002 Quality System Auditor, RAB Certified Quality System Lead Auditor, and an ISO14001:2004 Trained Lead Auditor, with experience conducting registration audits as well as implementing systems.

Bringing people & processes together

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